Triumphant Sports Return & Refund Policy
At Triumphant Sports, your satisfaction is our priority. If you are not completely satisfied with your purchase, we offer a hassle-free return and refund process under the following conditions:
Eligibility for Returns and Refunds
- Timeframe: You must initiate a return request within 14 days of the original purchase date.
- Condition: Products must be unused, unworn, unwashed, and in their original condition with all tags and labels attached.
- Proof of Purchase: You must provide a valid proof of purchase, such as an order confirmation email or receipt.
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Non-Returnable Items: The following items are not eligible for return or refund:
- Gift cards
- Items marked as final sale or clearance
- Personalized or customized items (unless defective or damaged)
Return Process
- Initiate Return: Contact our customer service team at contact@triumphantsports.com to request a Return Merchandise Authorization (RMA) number and instructions.
- Packaging: Securely pack the item in its original packaging, including all tags, labels, and accessories. Clearly write the RMA number on the outside of the package.
- Shipping: Ship the item back to us using a trackable shipping method. You are responsible for return shipping costs unless the item is defective or damaged.
Refunds
- Processing Time: Once we receive and inspect the returned item, we will process your refund within 7-10 business days.
- Refund Method: Refunds will be credited to the original payment method used for the purchase.
- Shipping Costs: Original shipping costs are non-refundable unless the item is defective or damaged.
Exchanges
If you wish to exchange an item for a different size, color, or style, please follow the return process outlined above and place a new order for the desired item through our Website.
Damaged or Defective Items
If you receive a damaged or defective item, please contact our customer service team immediately. We will provide instructions for returning the item and will either replace the item or issue a refund, including any shipping costs incurred.
Policy Changes
Triumphant Sports reserves the right to modify or amend this Return & Refund Policy at any time. Changes will be effective upon posting to the Website.
Contact Us
If you have any questions or concerns regarding our Return & Refund Policy, please contact our customer service team at contact@triumphantsports.com
Thank you for choosing Triumphant Sports!